FAQ
What does “force-free training” mean?
Force-free training is about creating a learning environment built on trust, structure, and clear communication. Just like people, dogs learn best when they feel safe. When they’re relaxed, their brain is better able to process information, retain what they’ve learned, and make thoughtful choices. But under stress or fear, the brain shifts into survival mode, and learning shuts down.That’s why punishment might stop a behaviour in the moment, but it doesn’t teach the dog what to do instead, and it can damage your relationship.Force-free doesn’t mean permissive. It means we teach with consistency, reinforcement, and science-backed strategies — not intimidation. Mistakes are part of the learning process, not something to punish. This approach helps dogs build emotional stability, confidence, and lasting behavioural change, along with a deeper, more trusting relationship between you and your dog.
What’s the difference between training and behaviour modification?
Training teaches skills — sit, stay, walk politely. Behaviour modification changes emotions — fear, frustration, anxiety. At Tails Solutions, we specialize in behaviour work, meaning we help dogs feel safe, calm, and capable so they can choose better behaviours naturally.
How do your programs work?
Each program combines professional day-training (trainer handles the dog during the week) and coaching sessions (you learn how to keep progress going at home). This structure helps your dog build reliable habits faster — and helps you feel success early, because your dog already understands the foundations before you step in.
What’s the difference between the Coaching and Day-Training programs?
Coaching means you train directly with your dog each week, learning step-by-step with guidance. Day-Training means your trainer does the foundational work during the week — so your dog makes progress even while you’re busy. Then we meet for coaching to transfer those results to you. Most families find the Day-Training Hybrid gives faster progress and less stress.
Do you offer support between sessions?
Yes. Every package includes messaging, video feedback, and online Q&A calls. We know life doesn’t stop between appointments, so we stay connected to help you troubleshoot real-life moments as they happen.
What if my dog is too reactive for in-person sessions?
That’s exactly what we specialize in. We begin in controlled environments or with trainer-only sessions until your dog is ready for safe, successful practice with you. The process is gradual and tailored to each dog’s comfort level.
Where do sessions take place?
Sessions are held at your home or in carefully chosen outdoor environments across Kitchener, Waterloo, Cambridge, and nearby areas. We choose calm, realistic settings that set your dog up for success.
What’s your cancellation or refund policy?
We value mutual respect and consistency. Cancellations require 3 hours’ notice so we can adjust schedules responsibly. Programs are non-refundable once started, but we always make reasonable accommodations for rescheduling and unexpected life events.
Have more questions?